Reference

Our Terms, Your Account Rights

Everything that governs your account on duit88 — from how we handle your data to how disputes are handled — is set out in our legal documents. Access depends on local law and is available only where eligible regions permit.

Account TermsPrivacy PolicyCookie PolicyDANA, OVO, GoPay Wallet RulesEligibility by Region
duit88 Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If any section of our terms raises a question you cannot resolve through the account settings page, our support team handles legal and policy queries directly. We aim to respond to formal written requests within a reasonable timeframe. Wallet-related disputes involving DANA, OVO, or GoPay transactions are handled through the same channel.

Team online

Live Chat

Raise a legal or policy query through live chat on the site. Our team routes account and data questions to the right handler without delay.

Email Support

Send a formal written request — including data access, account closure or dispute queries — to our support email address listed in the help section.

Account Help Page

The account settings page on duit88 lets you view linked wallets, request data exports and manage communication preferences without contacting support.

DATA AND SECURITY

How We Protect Your Account Data

Account security and data handling are treated as operational priorities, not afterthoughts. We apply encryption across all account sessions, and wallet connections — including DANA, OVO, and GoPay — are never stored as raw credentials on our servers. Cookie use is limited to session management and analytics; you can adjust cookie preferences from the settings page at any time.

Data Handling

We collect only what is needed to run your account and process payments. Your DANA, OVO, or GoPay details are handled through encrypted payment channels, not stored directly.

Cookie Policy

Cookies on duit88 cover session continuity and basic analytics. You can review which cookies are active and withdraw non-essential consent from your browser or account settings.

Account Security

Every login uses OTP verification sent to your registered contact. If you notice any unrecognised session, the account freeze option is available immediately from the security tab.

Data Retention and Requests

We keep records for the period required by applicable law. To request your data, close your account, or correct stored details, contact support with your account ID ready.

Common Questions About Our Legal Terms

These are the questions we see most often around account rights, data access, and how our legal conditions apply to wallet transactions and session activity in Indonesia.

They apply to anyone who opens and uses an account on duit88, including all wallet transactions via DANA, OVO, or GoPay. Access is subject to local law and available only in eligible regions.

Submit a data request through our support email or live chat with your account ID. We will confirm receipt and provide your data within the timeframe required under applicable law.

Yes. Request account closure through support. We retain transaction records only for the period required by law, then delete remaining personal data. Any pending withdrawal must clear first.

We publish a notice before changes take effect. Continuing to use your account after the effective date means you accept the updated terms. Disagree? Close your account before that date.

Disputes involving DANA, OVO, or GoPay transactions are raised through live chat or support email. We review the transaction record and respond with our findings before any escalation step.

Service availability depends on local law and eligible regions. We do not make claims about legality in specific areas — check whether access is permitted where you are before opening an account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.