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Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your duit88 account — covering deposits, withdrawals, account conduct, and eligibility. Access to our lobby depends on local law and is available only where permitted in your region.

Account eligibility appliesDANA, OVO, GoPay coveredWithdrawal rules includedSubject to local law
duit88 Terms and Conditions That Cover Your Account
HOW WE HANDLE THIS

Account Security and Policy Enforcement

These terms are enforced consistently across all accounts. Here is how we handle the key areas that affect your account day to day — from data handling to who you contact when something needs to change.

Data Handling

Account data — including your wallet details for DANA, OVO, and GoPay — is stored securely and used only for transaction processing and identity verification. We do not share it with third parties outside of payment processing.

Account Security

Your account is protected by OTP verification at login. If you notice unusual access, contact support immediately via live chat so we can lock the account and review activity against these terms.

Data Retention

We retain account and transaction records for as long as required under applicable law and our internal audit requirements. You may request a summary of your account data by contacting support through the help centre.

Requesting Changes

To update personal details, dispute a transaction, or request account closure under these terms, contact support via email or live chat with your account ID. We aim to acknowledge all formal requests within a reasonable timeframe.

TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about your account under these conditions, our support team is the right place to start. You can reach us through live chat, email, or our dedicated account help line — all accessible from within your account dashboard.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our team handles terms queries, account disputes, and wallet verification questions through this channel.

Email Support

Send a detailed message about any terms concern to our support email. Include your account ID and the specific clause you're asking about for a faster response.

Account Help Centre

The help centre inside your account covers common terms questions — from DANA deposit rules to withdrawal verification steps — without needing to contact us directly.

Your Questions About These Terms Answered

These are the questions we hear most often about how these terms apply to your account. Each answer reflects the actual rules in place — not a general summary.

Yes. These terms cover every transaction on your account, including deposits via DANA, OVO, and GoPay. Each wallet method follows the same core rules, though processing steps may differ slightly per provider.

We may update these terms when required. We will communicate material changes through your account dashboard. Continuing to use your account after a change is posted counts as acceptance of the revised terms.

A breach may result in account suspension or closure, depending on severity. We review each case individually before taking action. You can contact support via live chat to discuss any concern before a formal review begins.

Send a data request through the help centre or email support with your account ID. We retain transaction records and wallet activity logs, and we can provide a summary of what is held against your account.

The terms themselves are consistent across all accounts. However, eligibility to access the lobby depends on local law in your region. It is your responsibility to confirm access is permitted where you are.

The English version of these terms is the binding version. If any other language version conflicts with the English text, the English version takes precedence in all cases.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.